Privacy Policy
Last updated: July 4, 2026
This Privacy Policy explains how SUP.RED Limited ("Xnswer", "we", "us") collects, uses, and protects information in connection with the Xnswer service — an AI voice assistant and SMS text-back tool that answers missed calls for small businesses.
1. Who this policy covers
- Business owners who sign up for an Xnswer account.
- Callers who phone a business that uses Xnswer.
2. Information we collect
From business owners: name, email, phone number, business name, billing details (processed by Stripe — we don't store card numbers), and the phone number assigned to your account.
From callers: the caller's phone number, the date/time of the call, the content of SMS messages exchanged with the Xnswer number, and any voice recording or transcript of the call.
3. How we use information
- To send automated SMS replies to missed callers on behalf of the business.
- To qualify the caller (name, service needed, timing) and forward that lead to the business owner.
- To operate, secure, and improve the service.
- To send transactional messages (account, billing, service alerts).
We do not sell caller data. We do not share caller phone numbers or message content with third parties for marketing.
4. SMS messaging & opt-out
When you call a business that uses Xnswer and the call isn't answered, you may receive an automated SMS from that business's number. Message and data rates may apply. Reply STOP at any time to opt out of further messages from that number. Reply HELP for help. Opting out ends all non-emergency messages from that business number.
5. Service providers
We use these processors to deliver the service:
- Twilio — voice and SMS delivery.
- Stripe — payment processing.
- Supabase — database and authentication.
- OpenAI / AI model providers — generating call and SMS responses.
6. Data retention
Call transcripts and SMS conversations are retained for as long as your account is active, or as required for legal, billing, or fraud-prevention purposes. You may request deletion by emailing us.
7. Security
Data is transmitted over TLS and stored with row-level access controls. No system is 100% secure — we work continuously to protect your information.
8. Your rights
You may request access to, correction of, or deletion of your personal data by contacting us. If you're a caller and want your number and message history removed, email us with the business number you were texting.
9. Children
Xnswer is not intended for individuals under 16. We do not knowingly collect data from children.
10. Changes
We may update this policy. Material changes will be posted here with a new "Last updated" date.
11. Contact
SUP.RED Limited (trading as Xnswer)
Email: privacy@xnswer.com