Terms & Conditions

These Terms govern your use of Xnswer, an AI voice and SMS text-back service operated by SUP.RED Limited ("Xnswer", "we"). By creating an account or receiving messages from an Xnswer number, you agree to these Terms.

1. The service

Xnswer answers missed calls with an AI voice assistant and sends automated SMS follow-ups to capture leads on behalf of small businesses.

2. SMS program terms

• Program name: Xnswer Missed-Call Text-Back.
• Description: Automated SMS replies sent by a business to callers whose calls were not answered, plus follow-up qualifying questions.
• Message frequency: Message frequency varies based on your interaction with the business — typically 2–5 messages per missed-call conversation.
• Message & data rates: Message and data rates may apply. Check with your mobile carrier.
• Opt-out: Reply STOP to any message to unsubscribe. You will receive one confirmation message and no further messages from that number.
• Help: Reply HELP for support, or email support@xnswer.com.
• Supported carriers: AT&T, T-Mobile, Verizon, and other major US carriers. Carriers are not liable for delayed or undelivered messages.

3. Accounts & billing

Business owners must provide accurate information. Paid plans are billed monthly via Stripe. All plans start with a 14-day free trial (card required at signup). You are not charged until day 15 and can cancel any time from your account.

4. Acceptable use

You may not use Xnswer to send spam, unsolicited marketing, illegal content, or messages that violate carrier or CTIA guidelines. We may suspend accounts that violate these rules.

5. Refunds

Premium plans include a 30-Day ROI Guarantee: if Xnswer doesn't return measurable value in your first 30 days on Premium, email us for a full refund of that period.

6. Availability

Xnswer is currently available in the United States only.

7. Disclaimers

The service is provided "as is". We do not guarantee uninterrupted delivery of every voice call or SMS message; carrier filtering and outages are outside our control.

8. Limitation of liability

To the maximum extent permitted by law, Xnswer's total liability for any claim is limited to the amount you paid us in the 12 months preceding the claim.

9. Changes

We may update these Terms. Continued use of the service after changes constitutes acceptance.

10. Contact

SUP.RED Limited (trading as Xnswer)
Support: support@xnswer.com